Red Lion Hotel, ELIZABETH NORTH, SA

Went to Gaming room today. Was playing on a machine when free spins came up. I put my "reserved" sign on machine and went to the toilet. When I came back a man was playing my machine. I asked him where my money was and he was certain it was his machine. Staff saw what was happening and stood and watched as I had to argue the point with this man that the machine was mine. I said "wheres my credits and what were my winnings":, as the machine was now empty and his cup was full. He couldn't remember what he took out. I told him there was at least $14 plus my free games winnings. Still nothing. By this time my voice was raised and a staff member was standing by listening. She urged him to pay me the $14, which he did, but I got nothing for my free games. A minute later the staff informed me that he had dementia, which then made me feel rotten. I spent $259 that day and was left feeling angry and invalid as a patron. If staff knew of this mans troubles, then why is he allowed to roam freely to upset other patrons? When I spoke later with staff, I was offered a coffee as compensation! Im still very upset about this. as I spend too much money there, but feel I was hard done by....obviously- he spends more

I AM IN A SOCIAL GROUP OF 45 PEOPLE AND WE DECIDED TO TRY OUT THE RED LION HOTEL ELIZABETH NORTH FOR A CHANGE. WE WERE SERVED BY A VERY RUDE WAITRESS WHO TREATED US AS AN INCONVENIENCE. SHE SAID YOU BETTER HURRY UP CANT YOU SEE WE BUSY TONIGHT. WHEN MY FRIENDS MEAL WAS SERVED WITH SOMETHING SHE HADNT REQUESTED ON IT SHE APPROACHED ANOTHER WAITRESS. THE WAITRESS ROUGHLY GRABBED THE PLATE SCRAPPED OFF THE PLATE WHAT MY FRIEND NEVER WANTED. THE WAITRESS THEN SAID IN A CONDESCENDING TONE WHAT DO YOU WANT THEN. MY FRIEND IN DISGUST SAID NOTHING I AM NOT EATING. MOST ORDERED THE CHICKEN IT WAS DRY AND LOOK DISGUSTING. THE SALAD WAS LIMP SOGGY AND TASTED LIKE SALAD THATS BEEN LEFT IN A FRIDGE FOR A WEEK. DONT GO THERE AND WASTE YOUR MONEY AS PAYING CUSTOMERS WE HAVE THE RIGHT TO FRIENDLY SERVICE AND A DECENT MEAL SERVED. THIS PLACE DOESNT DESERVE BUSINESS.